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TOTAL PROPERTY COMPLIANCE SERVICE TERMS AND CONDITIONS

Part A Gas Safety and Carbon Monoxide Service

  1. Application

    1. This Part A applies if you or your Agent provide Total Property Compliance ('TPC') with instructions to provide Gas Safety and Carbon Monoxide services to the necessary Gas Appliance at the Property.​​

  2. Scheduled Gas Service

    1. If TPC has been engaged by you or your Agent to provide the Service (subject to you or your Agent’s fulfilment ofyour obligations under these General Terms and Conditions) TPC will ensure that the Service will be conducted atleast once every two (2) years at the Property by a licensed or registered plumber until the Service is terminated in writing by TPC or you or your Agent.

    2. The Service may, subject to agreement between TPC and you or your Agent, include (but is not limited to):

      1. pressure retention test of the main gas line into the Property (test of gas tightness);​

      2. gas and carbon monoxide check in respect of all Gas Appliances;

      3. a service, maintenance check and where applicable a safety spillage check (carbon monoxide analyser andnegative pressure test).

  3. Call Out Fee

    1. TPC agrees to provide no call out fees for 12 months following each Service provided by TPC to the Property if the call out is as a result of the Service.​

    2. Notwithstanding clause 3.1, TPC will be entitled to charge to you a call out fee where recurring faults occur with a Gas Appliance, a Gas Appliance has a faulty component or any recommended rectification by TPC in relation to the Gas Appliance fault is not followed by you.

    3. In the event that these General Terms and Conditions are terminated for whatever reason by TPC, you or your Agent, clause 3.1 will cease to apply immediately.

  4. Definitions in this Part A​

    1. Gas Appliance has the same meaning given in the AS/NZS 5601.1:2013 Gas Installations – General Installations,as provided by you or your Agent and accepted by TPC. Law means any statute, regulations, instruments and by-laws and all other subordinate legislation or orders made by any authority with jurisdiction over the Service.​

Part B Smoke Alarm Safety Service

  1. Application

    1. This Part B applies if you or your Agent provides Total Property Compliance ('TPC') with instructions to provide Smoke Alarm safety services at the Property.​​

  2. Smoke Alarm Safety Service​

    1. If TPC has been engaged by you or your Agent to provide the Service, TPC will (subject to you or your Agent’s fulfilment of your obligations under these General Terms and Conditions) ensure that the Service will be conducted annually at the Property until terminated in writing by TPC or you or your Agent.​​

    2. The Service may, subject to agreement between TPC and you or your Agent, include (but is not limited to):

      1. maintaining a photo database of all Smoke Alarms including time, date and location of all Smoke Alarms at the Property;​

      2. conducting a maintenance check on each Smoke Alarm which includes cleaning, smoke test and button tests,checking status relative to each Smoke Alarm’s expiry period;

      3. replacing the battery in each Smoke Alarm at the Property;

      4. assessing position and functionality of each Smoke Alarm and identification of any installed Smoke Alarm that is in excess to regulatory requirements (Above Regulations);

      5. replacing or rectifying faulty or expired Smoke Alarms (expressly excluding Above Regulations Smoke Alarms and FIP Linked Smoke Alarms);

      6. arranging, where required, a qualified electrician to attend the Property to install or replace a Wired Smoke Alarm.

  3. Call Out Fee​​

    1. ​TPC agrees to provide no call out fees for twelve (12) months following each Service provided by TPC to the Property.​

    2. Notwithstanding clause 3.1, TPC will be entitled to charge to you a call out fee where TPC is aware or becomes aware that the call out is in respect of Above Regulations Smoke Alarms and FIP Linked Smoke Alarms.

    3. In the event that these General Terms and Conditions are terminated for whatever reason by TPC, you or your Agent, clause 3.1 will cease to apply immediately.

  4. ​Relocation and Replacement

    1. You allow TPC to remove and relocate already installed Smoke Alarms if deemed necessary by TPC (acting reasonably) and acknowledge that any such removal or relocation may cause damage to the Property.​

    2. TPC agrees to use its best endeavours to ensure that unreasonable damage is not made to the Property however you acknowledge and agree that depending on matters that are outside of TPC’s control in order to allow TPC to perform its obligations and the Service, some damage (including but not limited to plaster damage or paint discolouration) may occur.

    3. You agree that you will not hold TPC liable for any costs associated with the repair of any damage at the Property caused by TPC resulting from any repair required in accordance with this clause 4.

  5. Definitions in this Part B

    1. FIP Linked Smoke Alarm means a smoke alarm or detector that is linked to a security system or fire indication panel.​

    2. Law means any statute, regulations, instruments and by-laws and all other subordinate legislation or orders made by any authority with jurisdiction over the Service.

    3. Smoke Alarm means collectively, any of the following:

      1. Wireless Smoke Alarm;​

      2. Wired Smoke Alarm; and

      3. FIP Linked Smoke Alarm.

    4. Wired Smoke Alarm means a smoke alarm or detector that is 240V mains powered and is hard wired to the mains.​

    5. Wireless Smoke Alarm means a smoke alarm or detector that is detachable, portable or battery powered.

Part C Electricity Safety Service

  1. Application

    1. This Part C applies if you or your Agent provides Total Property Compliance ('TPC') with instructions to provide electrical safety services to the necessary Electrical Appliances at the Property.​

  2. Electrical Safety Service

    1. ​If TPC has been engaged by you or your Agent to provide the Service (subject to you or your Agent’s fulfilment of
      your obligations under these General Terms and Conditions) TPC will ensure that the Service will be conducted on
      the applicable Electrical Appliances at least once every two (2) years at the Property by a qualified electrician until
      the Service is terminated in writing by TPC or you or your Agent.

    2. ​The Service may, subject to agreement between TPC and you or your Agent, include (but is not limited to):

      1. ​electrical safety checks in respect of all electrical installations, electrical fittings and the applicable Electrical
        Appliances;

      2. the provision of a Certificate of Periodic Verification provided to you after each Electrical Safety Check is
        completed;

      3. visual inspection and testing in accordance with selected AS/NZS 3018 2007 (the Standard) regulations.

  3. Accessibility​

    1. ​You acknowledge and agree to make any electrical installations, fittings and Electrical Appliances at the Property
      subject to the Service easily accessible for TPC to perform the Service.

    2. TPC will not provide the service to an Electrical Appliance, Installation or Fitting that:

      1. ​is not owned by you;

      2. is located in the roof space or on the roof or under the property;

      3. is not accessible or is obscured and unable to be moved without the risk of damage or injury;

      4. is located 2.5 metres above floor/ground level;

      5. prevents TPC from providing the Services safely and effectively in accordance with its obligations under any Law or the Standard.

      6. TPC reserves its right to refuse to provide the Service at the Property for the purposes of this clause 3 at any time.

  4. Limitations to Service

    1. ​You and your Agent acknowledge and agree that:

      1. ​where testing and observation of accessible power points are required, power points that are visible and accessible to TPC or its Representatives will be tested only;

      2. permanent or glass light fitting diffusers will not be removed to assess globe ratings;

      3. no electrical installations, fittings or Electrical Appliances will be opened during the inspections other than the
        switchboard;

      4. if power points, light switches or light fittings are replaced they will be replaced with items of standard appearance;

      5. equipotential bond testing will not be completed;

      6. leakage current testing will not be completed; and

      7. main earth test will be completed if the main earth conductor and the main earth electrode/stake are easily accessible.

    2. ​The Service provided pursuant to this Part C is for the purposes of testing and inspecting applicable Electrical Appliances and TPC and its Representatives will not attend to the repair or replacement of any Electrical Appliance.​​

  5. Call Out Fee

    1. ​TPC agrees to provide no call out fees for 12 months following each Service provided by TPC to the Property where the call out is in relation to an electrical safety issue relating to an Electrical Appliance which was subject to the Service provided by TPC including switchboards, power points or switch faults.

    2. Where a call out relates to any faults in the Electrical Appliance, lighting and all inaccessible electrical fittings or fixtures subject to the Service, TPC need not comply with clause 5.1.

    3. In the event that these General Terms and Conditions are terminated for whatever reason by TPC, you or your Agent, clause 5.1 will cease to apply immediately.

  6. Definitions in this Part C

    1. Certificate of Periodic Verification has the same meaning as given in the AS/NZS 3018 2007 regulations.

    2. Electrical Appliances means an electrical appliance supplied by you at the Property and expressly excludes solar installations and any appliance supplied by a tenant residing at your property but includes but is not limited to:
      electric ovens, fixed wall electric heaters, electric hot plates, electric air-conditioners, electric hot water units, refrigerators, electric range hoods and dishwashers.

    3. Electrical Safety Check has the same meaning as given in the AS/NZS 3018 2007 regulations.

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